TERMS & CONDITIONS

Cancellation
Real Time Tutor Led courses (Classroom based or remote delivery)

Wales Quality Centre reserves the right to charge full course fees if notice of cancellation is not received in writing 28 working days before the start of the course. If a booking is cancelled within the 28 working day period, or if the delegate fails to attend the course, then the full course fee becomes payable immediately. Once a booking has been made any cancellation outside the 28 day period is liable to a 20% fee for administration costs.

Postponement
In the case of postponements, we will endeavour to accommodate suitable alternatives wherever possible. If a participant transfers to a different course or a different date and then subsequently cancels the booking, the full course fee remains payable. This is not applicable to online on demand courses where delegates are able to access the course ta a time and pace to suit themselves.

Substitutes
For real time tutor led courses, there will be no charge if a substitute person from the same organisation wishes to replace the original delegate on the same course. For online on demand bookings the course is non-transferable.

Online on demand courses
Once purchase has been confirmed and the delegate has been provided access to course content course cost is non-refundable.

Course Cancellation
The Wales Quality Centre reserves the right to cancel a course at any time in circumstances beyond our control and without liability. In such circumstances delegates will be offered an alternative date and a refund where appropriate.


The Journey to Excellence
Contact WQC
The Waterton Centre, Waterton Estate, Bridgend CF31 3WT
info@walesqualitycentre.org.uk