ONLINE TRAINING

PERSONAL DEVELOPMENT

INTRODUCTION TO EMOTIONAL INTELLIGENCE

Web based remote learning Course Outline

CPD Approved

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges.

It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.

It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams.  The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

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We also provide Tutor led Business Support courses:

Self-Management Skills
Time Management
Coaching and mentoring
Empowering Employees
Innovation & Creativity
Motivation

Communication Skills

Effective Communication
Speaking & Presentation Skills
Presenting & Communicating Data
Running Effective Meetings
Effective Report Writing
Preparing Tender Documents


The Journey to Excellence
Contact
The Waterton Centre, Waterton Estate, Waterton, Bridgend CF31 3WT
info@walesqualitycentre.org.uk