ONLINE TRAINING

BUSINESS SUPPORT

CONFLICT RESOLUTION IN THE WORKPLACE

Web based remote learning Course Outline

CPD Approved

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.  It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Recommended System Requirements 

  • Browser: Up to date web browser • Video: Up to date video drivers • Memory: 1Gb+ RAM • Download Speed: Broadband (3Mb+)

Duration: 70 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

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We also provide Tutor led Business Support courses:

GENERAL

The Journey to Excellence
Balanced Scorecard
Effective Performance Management
Implementing Performance Management Software
Project Management
Self Management Skills
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Train the Trainer
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Time Management
Finance for the Non-Financial Manager
Coaching and mentoring
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Mind Mapping
Motivation
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Culture change
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Speaking & Presentation Skills
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QUALITY MANAGEMENT SYSTEMS

Implementing A Quality Management System
ISO 9001:2015 Foundation Training
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Management Systems Auditor Transition
Global AS9100D
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Measurement System Analysis (AS13003)
ISO 13485 Medical Devices Internal Auditor
ISO 22301:2012 Business Continuity Foundation Training
ISO 27001:2013 Information Security Foundation Training
ISO 31000:2009 Risk Management Foundation Training

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6 Sigma
Failure Mode Effect Analysis (FMEA)
Lean Solutions
5S Awareness
8D Problem Solving
Six Sigma Awareness and Yellow Belt
Statistical Process Control (SPC)
Value Stream Mapping
Minitab Training
Advanced Product Quality Planning (APQP)
Taguchi Design of Experiments
MSA (measurement system analysis)


The Journey to Excellence
Contact
The Waterton Centre, Waterton Estate, Waterton, Bridgend CF31 3WT
info@walesqualitycentre.org.uk